Proactively updates customers on order status to reduce WISMO calls
Partner with Dynapt to build a tailored Order-Status Auto-Dialer that proactively informs customers via voice, potentially cutting WISMO call volume by up to 50%¹ and reducing support costs estimated at $5-$7 per call¹.
Dynapt Order Status AI
Proactive Outbound Update
call_made Calling customer with update...
Hypothetical Transcript¹:
AI Agent: Hi Kelly, this is an automated update from BrightStyle Fashions. Your recent order (#12345) has shipped and is scheduled to arrive on Tuesday, March 15th. We wanted to keep you informed!
Proactive voice updates directly address operational costs and customer satisfaction by preempting common inquiries¹.
Significantly decrease the volume of costly WISMO calls, which can constitute 30-50% of inbound contacts¹ and cost $5-$7 each to handle¹, freeing up budget and resources.
Potential to reduce WISMO support costs by up to 50% based on deflection rates¹.
Allow skilled agents to focus on complex issues, escalations, or revenue-generating activities instead of repetitive status lookups¹, potentially improving morale and reducing burnout¹.
Redirect agent time from low-value tasks, impacting the estimated 95% of contact center costs attributed to labor¹.
Reduce customer anxiety and frustration by providing timely, proactive updates¹ via a personal voice channel, potentially boosting CSAT/NPS¹ and reducing churn risk¹.
Meet customer expectations for proactive communication, as 80%+ want delivery updates¹.
Relying on customers to track orders or call for updates creates significant operational strain. "Where Is My Order?" (WISMO) inquiries can make up 30-50% of inbound contacts for retailers¹, costing up to $7 per interaction¹ and frustrating customers who expect proactive information¹.
This reactive status quo leads to overwhelmed call centers, especially during peak times¹, long wait times, increased customer anxiety¹, and potential churn as customers silently switch to competitors with better communication¹. Agents spend valuable time on simple lookups instead of complex problem-solving¹.
Customer Call Example
Reactive Status Inquiry
Hi, I'm calling to check the status of my order, number 67890?
Okay, one moment while I look that up for you... (Agent time spent)
Alright, I see order 67890 shipped yesterday via UPS and is expected Friday. The tracking number is...
Okay, thanks. (Customer effort expended)
Outcome:
Agent time used (~$5-$7 cost)¹, customer effort required¹, potential wait time experienced¹.
Baseline (Reactive)
4,000 WISMO calls/month @ $6/call avg.¹
With Proactive Auto-Dialer (Hypothetical)
50% call deflection (2,000 calls avoided)¹
¹ Based on hypothetical example math in research report. Actual results will vary. Does not include dialer operational costs (typically low)¹.
At Dynapt, we develop custom Order-Status Auto-Dialer solutions that use Voice AI to proactively call customers with relevant updates (shipped, out for delivery, delayed)¹. Our engineering team works with you to connect your order management or tracking system events¹, preempting the need for customers to call in¹.
We build solutions that leverage natural-sounding Text-to-Speech (TTS)¹, personalized messaging¹, and interactive options (e.g., repeat info, transfer to agent)¹ to deliver timely information. Our custom Voice AI systems can provide higher immediacy compared to emails or texts¹, deliver a more personal touch¹, and reach less tech-savvy customers¹.
We specialize in building Voice AI solutions that are reliable, cost-effective, and tailored to your specific business needs¹.
Working together, we can develop and deploy your custom Order-Status Auto-Dialer in approximately 2-3 months¹.
We work with your team to understand your specific needs, define trigger events, call scenarios, message content, and identify technical integration points with your order/shipping systems¹.
Deliverable: A detailed specification document outlining your unique requirements, triggers, scripts, and data flow design¹.
Our engineering team designs your custom solution architecture, leveraging Dynapt's voice platform while accommodating your specific business rules and integration requirements¹.
Outcome: Detailed technical design and integration approach for your specific environment¹.
We build your tailored auto-dialer solution, develop the necessary integrations, and create a prototype for a key scenario (e.g., shipping confirmation). We test data mapping and refine the TTS voice/phrasing to match your brand¹.
Milestone: Working end-to-end solution demonstrating core functionality with your actual data¹.
Together with your stakeholders, we test and refine the solution for a specific notification type or customer subset. We monitor performance, gather feedback from your team and customers, and adjust scheduling or messaging accordingly¹.
We help you expand to all desired notifications, ensure system scalability, and set up monitoring dashboards. Our team assists in measuring ROI through reduction in inbound WISMO call volume and tracking impact on customer satisfaction metrics¹.
Long-term focus: Continuous improvement based on data insights, demonstrating tangible cost reduction and CX improvements¹.
Beyond the industries and roles listed above, consider these specific operational criteria to determine if an Order-Status Auto-Dialer would deliver significant ROI for your organization.
¹ Insights derived from the associated research report. Suitability depends on specific business context.
Here's how a solution we develop for your business could handle common order status events for a retailer like "BrightStyle Fashions"¹.
Dynapt Order Status AI
Retail Scenario: BrightStyle Fashions¹
[Event: Order Shipped] Hi Kelly, this is an automated update from BrightStyle Fashions. Your recent order (#12345) has shipped and is scheduled to arrive on Tuesday, March 15th. We wanted to keep you informed!
Oh, great! Thanks for letting me know. (Hangs up)
[Event: Delivery Delayed] Hello Kelly, BrightStyle Fashions here with an update on your order (#12345). Due to weather, your delivery is now expected by Thursday, March 17th instead of today. We apologize for the delay. If you have questions, press 1 to speak with customer care.
Okay, thanks for the heads-up. (Hangs up - doesn't press 1)
Outcome:
Customer proactively informed, potentially avoiding 1-2 inbound calls¹. Reduced customer anxiety, improved trust despite delay¹. Support costs avoided (e.g., ~$12 based on $6/call)¹.
Let's work together to develop a custom Order-Status Auto-Dialer solution that cuts support expenses and enhances your customer experience through proactive voice updates¹.
¹ Insights based on research findings. Actual outcomes depend on implementation and your specific business context.